Privacy Policy
Last Updated: October 7, 2026
At SeekHelio, we respect your privacy. This Privacy Policy describes how we collect, use, store and protect your personal information when you use our website and AI image generation service. By registering and using SeekHelio, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us:
- Account data: Username, email address, first name and last name when you register.
- AI prompts and generated images: The text prompts you submit and images created via our AI generator.
- Payment data: When you purchase credits, our third-party payment processor (PayPal) collects and processes your payment details. We do not store your full credit card information.
- Optional profile information you choose to add to your user profile.
We also automatically collect technical data:
- IP address, browser type, device information, page visit timestamps.
- Cookies and analytics data to understand site usage and improve service.
2. How We Use Your Information
- Create, manage and secure your user account.
- Process your AI image generation requests and store your gallery images.
- Send service emails: account activation, password reset, important service notifications.
- Process your payments and manage your credits.
- Detect abuse, bots, fraud and enforce our Terms of Service.
- Improve website performance, features and user experience.
We will not sell your personal data or your generated artwork to third parties without your explicit written consent.
3. Cookies
We use cookies to keep you logged in, remember your preferences and collect anonymous analytics. You may disable cookies in your browser settings, but some website functions may stop working properly. For full details, please see our Cookie Policy.
4. Data Sharing
We only share your data in limited cases:
- Payment Processors: If you purchase credits, we share necessary transaction data with third-party payment processors such as PayPal to complete your payment. We do not store your full credit card or payment account details on our servers.
- Trusted service providers: email delivery, hosting, security protection (Cloudflare), and AI inference provider fal.ai, required to operate our platform and generate your images.
- Google Analytics: anonymous usage statistics to understand how the site is used.
- When required by law, court order or government request.
- To protect our rights, users and public safety.
5. International Data Transfers
SeekHelio operates globally. Our servers are located in the United States, and we use trusted third-party service providers (including PayPal, Google, Cloudflare, and fal.ai) that may process or store your data outside your country of residence, including in the United States.
Where we transfer personal data from the European Economic Area (EEA), the United Kingdom, or Switzerland to a country that has not been deemed to provide an adequate level of data protection, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure (“Right to be Forgotten”): Request deletion of your account and associated data.
- Restriction of processing: Ask us to limit how we use your data.
- Objection: Object to our processing of your personal data.
- Data portability: Receive your data in a structured, machine-readable format.
- Withdraw consent: Withdraw any consent you previously gave us at any time.
- Lodge a complaint: File a complaint with your local data protection authority (EU/UK users) or other relevant supervisory body.
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
7. Data Retention
We keep your account data and generated images while your account is active. If you delete your account, we will delete your personal data and gallery images within a reasonable period, except data we must retain for legal or security reasons.
8. Data Security
We use standard industry measures to protect your data. No online storage or transmission is 100% secure, and we cannot guarantee absolute security of your information.
9. Children’s Privacy
Our service is not intended for users under 16 years old (or the minimum age required by the laws of your country of residence). We do not knowingly collect personal data from children below this age. If you believe we have inadvertently collected data from a child, please contact us immediately so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated date. Continued use of SeekHelio after changes means you accept the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us at [email protected].